Full job description

What’s the job?

The Hotel Manager is responsible for leading the overall hotel operations and commercial performance of the property. This role ensures smooth day-to-day operations across all departments while driving revenue growth, guest satisfaction, operational excellence, and profitability.

The Hotel Manager will work closely with Hotel General Manager and department heads to maintain luxury service standards, achieve financial targets, strengthen market positioning, and enhance the overall guest experience.

Areas of responsibility include Front Office, Housekeeping, Food & Beverage Service, Culinary Operations, Engineering, Recreation, Commercial Performance and Guest Experience.

Your Day-to-Day

Operational Management

• Lead and oversee the daily hotel operations to ensure smooth coordination across all operational departments.
• Ensure all departments maintain luxury hospitality service standards and operational excellence.
• Support the General Manager in executing operational strategies and business objectives.
• Lead department heads to achieve operational targets, productivity goals, and service excellence.
• Ensure compliance with Marriott brand standards, SOPs, health and safety regulations, and sustainability initiatives.
• Maintain a visible leadership presence across the property and provide operational support.
• Drive a positive workplace culture focused on accountability, teamwork, and operational discipline.

Guest Relations & Service Excellence

• Ensure exceptional guest experiences across all touchpoints within the hotel.
• Maintain strong guest engagement and ensure prompt resolution of guest complaints and service challenges.
• Continuously monitor guest feedback and implement improvements to enhance guest satisfaction scores.
• Build and maintain strong relationships with guests, corporate clients, travel partners, and key stakeholders.
• Ensure all teams deliver personalized and professional guest service aligned with luxury hospitality standards.
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