Hotel Manager at Accor

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Relations, Operational Excellence, Problem-Solving, Communication, Financial Acumen, Attention to Detail, Teamwork, Service Excellence, Luxury Hospitality Standards, Training, Coaching, Budgeting, Cost Control, Revenue Management, Compliance

Industry

Hospitality

Description

Company Description Fairmont Jakarta Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom. Job Description Hotel Manager We are looking for Hotel Manager who will be responsible for overseeing the daily operations of a luxury five-star hotel, ensuring exceptional guest experiences, operational excellence, and profitability. This role requires strong leadership, attention to detail, and a deep understanding of luxury hospitality standards. Key Responsibilities: Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Spa, Maintenance, and Security Ensure smooth day-to-day operations in line with five-star service standards Monitor service quality and guest satisfaction across all touchpoints Ensure personalized, high-quality guest service at all times Handle VIP guests, special requests, and escalated guest concerns professionally Maintain and enhance the hotel’s luxury brand image Recruit, train, coach, and evaluate department heads and staff Foster a culture of professionalism, teamwork, and service excellence Ensure staff compliance with grooming, behavior, and service protocols Assist in budgeting, forecasting, and cost control Monitor departmental expenses and optimize operational efficiency Support revenue management strategies to maximize occupancy and profitability Ensure compliance with health, safety, and legal regulations Maintain brand standards and prepare for audits and inspections Implement and monitor standard operating procedures (SOPs) Collaborate with Sales and Marketing teams to attract high-end clientele Support promotions, events, and partnerships aligned with the luxury market Qualifications Your experience and skills include: Bachelor’s degree in Hospitality Management, Business Administration, or related field Minimum 5–10 years of experience in luxury hotel operations, with management experience in a five-star property - preferably having leading experiences in Food and Beverage area. Strong knowledge of luxury service standards and guest relations Experience managing multi-department operations Exceptional leadership and interpersonal skills Strong problem-solving and decision-making abilities Excellent communication skills (multilingual preferred) Financial acumen and operational awareness High attention to detail and commitment to excellence Additional Information Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. "Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job-Category: Executive & Hotel Management Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Hotel Manager will oversee all hotel departments, ensuring smooth operations and exceptional guest experiences. They will also handle VIP guests, manage staff, and support revenue management strategies.