Hotel Manager - Casa Brera at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Strategy, Financial Management, Guest Satisfaction, Employee Engagement, Revenue Growth, Leadership, Problem Solving, Decision Making, Communication, Planning, Organizing, Driving for Results, Team Building, Customer Relationships, Talent Management, Business Acumen

Industry

Hospitality

Description

Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Hotel Manager. The role functions as the strategic business leader for all property operations and reports directly to the Multi‑Property General Manager. It oversees major operational departments, including Front Office, Housekeeping, Food & Beverage/Culinary, Security, and Engineering. In close collaboration with Executive Committee members and department heads, the position develops and executes operational strategies that align with brand service standards and key brand initiatives. It ensures that operations effectively meet the needs of the brand’s target customers, promotes employee engagement, drives revenue growth, and optimizes overall financial performance. As part of the Executive Committee, the role also contributes to property‑wide planning and decision‑making to deliver products and services that meet or exceed expectations while generating strong returns on investment. About us Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets * Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. * Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. * Reviews financial reports and statements to determine how Operations are performing against budget. * Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. * Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance. * Strives to maintain profit margins without compromising guest or employee satisfaction. * Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. * Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. * Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. * Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. * Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations * Strives to improve service performance. * Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. * Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. * Ensure core elements of the service strategy are in place to produce the desired results. * Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams * Establishes a vision for product and service delivery on property. * Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. * Ensure employees are treated fairly and equitably. Managing and Conducting Human Resources Activities * Observes service behaviors of employees and provide feedback to individuals and/or managers. * Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. * Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. * Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. * Stays knowledgeable of leadership talent in the property. * Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. MANAGEMENT COMPETENCIES Leadership * Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values. * Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, developing and evaluate alternatives and solutions, solve problems, and choose a course of action. * Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills. * Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution * Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. * Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required * Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships * Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. * Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve. * Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability * Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. * Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives. Learning and Applying Professional Expertise * Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others. * Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges * Detail Orientation - The ability to attend and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality. * Owner Service - Skill in anticipating and assessing needs, actively looking for ways to help, exceeding expectations for service, and evaluating satisfaction for owners. * General Property Operations - Knowledge of the operating principles and practices of all brand/property-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club). * Business Acumen - Understanding and utilizing business information (e.g., data used in the Marriott Balanced Scorecard related to Associate Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges * Applied Business Knowledge - Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. * Management of Capital Resources - Determines the appropriate allocation of money used to accomplish work goals and submits expenses according to guidelines; appropriately utilizes and maintains equipment, facilities, and materials needed to perform work activities. * Administration and Management - Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. * Basic Competencies - Fundamental competencies required for accomplishing basic work activities. * Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). * Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. * Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. * Reading Comprehension - Understanding written sentences and paragraphs in work related documents. * Writing - Communicating effectively in writing as appropriate for the needs of the audience. What we offer * A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. * Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. * World class training and development programs that are tailored to enhancing your skills and help you grow within the Marriott family. * Work alongside some amazing talent- award winning, experienced hospitality professionals * Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. * Discounts for your friends and family * 5euros breakfast when staying at any of our European hotels * Wellness and sustainability initiatives What we look for * Experience in the same role within international luxury hospitality companies. * Operational experience in F&B and new hotel openings is an advantage. * Either a 2‑year degree in a relevant field with 8 years of experience in operations, sales, marketing, or related areas, or a 4‑year degree in a relevant field with 6 years of experience in similar professional areas. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Hotel Manager acts as the strategic business leader for all property operations, reporting to the Multi-Property General Manager and overseeing departments like Front Office, Housekeeping, and F&B. This role involves developing and executing operational strategies aligned with brand standards to meet customer needs, promote engagement, drive revenue, and optimize financial performance.