QUALIFICATIONS AND SKILLS REQUIRED:

• A Diploma or higher qualification in Hospitality Management (or relevant experience).
• At least 2–3 years of relevant experience in hotel management or a similar role.
• Strong leadership and organisational skills with the ability to manage diverse teams.
• Excellent customer service, communication, and problem-solving skills.
• Sound knowledge of financial management and operational procedures.
• Flexibility to work weekends, holidays, and varying hours as required.

ABOUT THE ROLE:

Our client located in Regional Victoria is seeking a skilled and experienced Hotel Manager to organise, oversee, and control the operations of their hotel. The role is responsible for ensuring high-quality guest accommodation, meals, and other hospitality services, while leading a team to deliver exceptional customer experiences.

KEY RESPONSIBILITIES:

• Plan, direct, and coordinate daily hotel operations including accommodation, food and beverage, guest services, and housekeeping.
• Supervise, train, and support staff across all departments.
• Develop and implement service standards to maintain guest satisfaction.
• Manage financial records, budgets, and operational reporting.
• Ensure compliance with health, safety, and licensing regulations.
• Oversee reservations, reception, catering, and housekeeping services.
• Resolve guest concerns and complaints in a professional manner.
• Promote hotel services to attract and retain clientele.