DESCRIPTION

About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
https://www.springboardhospitality.com/
Primary mission:
As the Hotel Manager, you will be a leader with previous managerial experience. You will have proven experience overseeing operations as well as potential experience in sales/revenue, human resources, finance, and communications departments if applicable. You are an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. Ultimately, you are driven by the desire to lead a team toward maximum productivity and efficiency.

GUEST EXPERIENCE + PR BUZZ

• Foster a refined and attentive service culture that is in keeping with 4-star / 4- diamond standards.
• Interact with guests and other customers on a frequent basis to obtain feedback about their experiences then evaluate feedback to recognize excellent Team Member performance.
• Emphasize and hold leadership team accountable for addressing service areas of improvement or potential gaps, and for developing innovative ways to exceed guest expectations;
• Establish presence in the market by actively promoting an exemplary property image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipate needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (PR buzz).

EXPERIENCE:

• Prior Experience:
• Minimum of three-year experience as Hotel Manager and/or Director of Rooms.
• Experience in all areas of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving people & culture, food and beverage, budget management, rooms, housekeeping, maintenance and landscaping.
• Full-service property experience
• IT Expertise:
• Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Education:
• College Degree or equivalent education, i.e., hotel Business College
• Subject Expertise:
• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to Supervisor.
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Must be service oriented with excellent customer service and sales skills
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
• Must be energetic and outgoing
• Must possess excellent interpersonal and organizational skills
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment
• Must be able to understand and work with basic financial information and solve basic arithmetic problems
• Must be able to type 45 wpm and have the ability to input data and access information on the computer
• Must have proficient working knowledge of Microsoft Office, Opera; preferred.
• Must be able to exercise confidentiality and discretion.

RESPONSIBILITIES

• They are responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.
• Will work directly with Springboards RevGen Leaders (encompassing Revenue, Marketing, Social & Sales), Finance Teams and People & Culture Teams that support the hotels.

ONGOING + EVERYDAY TASKS:

• Meet or exceed established budgetary guidelines for the hotel.
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
• Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
• Weekly forecasting and planning of operating staffing ad cost expenditures to correspond to forecasted sales and costs.
• Develop action plans to maximize occupancy and to maximize average rate.
• Review and approve all operating expenses.
• Maintain credit policies in sales, reservations, and front desk.
• Credit meetings, supervision of collection of major accounts, review of aging reports, and approval of write-offs.
• Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation comply with local, state and federal laws and regulations.
• Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.
• Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Promotes organization in industry, manufacturing or trade associations.
• Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.
• Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Reservations).