Hotel Manager at IHG Career

Minato, , Japan -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Financial Planning, Guest Experience Management, Staff Training, Conflict Resolution, Operational Management, Public Relations, Performance Management, Budgeting, Strategic Planning, Human Resources, Stakeholder Management

Industry

Hospitality

Description

Your day to day People • Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. • Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties. • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies. • Promote teamwork and quality service through daily communication and coordination with key department heads. Financial • Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability. • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty. Guest Experience • Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community. • Ensure highest level of guest satisfaction by providing quality guest services and amenities. Responsible Business • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts. • Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisation, activities and businesses. • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint. • Perform other duties as assigned. May also serve as manager on duty. Accountability This job is the second in command to the General Manager in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, high-volume catering and/or convention facilities, and a large number of VIP and special key guests. Typically, a large international location with extensive competitive pressures and operates in all market sectors.

Responsibilities

The Hotel Manager serves as the second-in-command to the General Manager, overseeing daily operations across all departments to maximize profitability and guest satisfaction. They are responsible for leading staff, managing financial plans, and maintaining the hotel's brand reputation within the local community.