Palms City Resort, a well-regarded accommodation provider in the heart of Darwin, is currently seeking a committed and capable Hotel Manager to lead our team and oversee daily operations. This is a hands-on leadership role requiring a strong customer service mindset, sound business acumen, and the ability to manage both people and property effectively.
The successful candidate will be responsible for ensuring smooth operations across all departments, maintaining high standards of guest experience, and ensuring the commercial success of the resort.

QUALIFICATIONS / EXPERIENCE REQUIRED

A Diploma, Advanced Diploma, or Associate Degree in Hospitality, Hotel Management or a related discipline, plus at least 1 year of full-time experience in a similar managerial role;
OR
In the absence of formal qualifications, a minimum of 3 years of relevant full-time experience in hotel or motel management will be considered.

SKILLS AND KNOWLEDGE

• Demonstrated experience in managing a hotel, resort, or similar accommodation facility.
• Strong leadership and staff management skills with the ability to motivate and develop a team.
• Excellent interpersonal and communication abilities with a customer-centric focus.
• Solid financial and administrative management capabilities.
• Familiarity with booking and property management systems.
• Ability to develop and implement marketing initiatives to drive business growth.
• Strong organisational and problem-solving skills with attention to detail.
  If you are passionate about hospitality and ready to take on a leadership role in a well-regarded resort, we’d love to hear from you. Please send your resume and a cover letter outlining your relevant experience to: corporate@palmscityresort.com.au
  Job Type: Full-time
  Pay: $76,515.00 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person
Application Deadline: 17/08/202

· Planning and directing the hotel’s daily operations to ensure an efficient and seamless guest experience.
· Setting operational policies and procedures to maintain quality service and compliance with industry standards.
· Monitoring financial performance including budgeting, forecasting, and controlling expenditure.
· Managing and coordinating staff recruitment, training, performance, and rostering across departments including front office, housekeeping, food services, and maintenance.
· Ensuring the property, amenities, and guest rooms are maintained to a high standard of cleanliness, functionality, and presentation.
· Overseeing reservations, room allocations, check-in/check-out processes, and customer service delivery.
· Responding promptly to guest feedback and resolving issues to ensure high levels of satisfaction and repeat business.
· Implementing marketing and promotional strategies to increase occupancy and revenue, including liaison with travel agents and online platforms.
· Ensuring compliance with occupational health and safety regulations, fire safety, and local government requirements.
· Maintaining records and reports related to occupancy, revenue, expenses, staffing, and maintenance.