• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week
• Education:
• Expérience:

EDUCATION

• Other trades certificate or diploma
• Hospitality administration/management, other

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Word processing software
• Database software
• Internet

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Standing for extended periods
• Ability to work independently

EXPERIENCE

• 7 months to less than 1 year

• Investigate complaints and claims
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide general information about points of interest in the area
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Professionalism in customer service