COMPANY OVERVIEW

Aysgarth Falls Hotel is dedicated to providing outstanding hospitality and memorable experiences for our guests. Nestled in a picturesque setting, we pride ourselves on our commitment to excellence and customer satisfaction.

SUMMARY

We are seeking a dedicated individual to join our team at Aysgarth Falls Hotel as a key member of our hospitality staff. This role is crucial in ensuring that our guests receive top-notch service and enjoy their stay in our beautiful location.

• Provide exceptional guest services and ensure a welcoming atmosphere
• Assist guests with inquiries and resolve any issues promptly
• Maintain high standards of cleanliness and organization in all areas
• Collaborate with team members to enhance the guest experience
• Handle phone calls with professionalism and courtesy
• Support hotel operations by performing various tasks as needed
• Uphold the hotel’s values and commitment to customer satisfaction
• Contribute to a positive team environment.
• Qualifications
• Proven experience in the hospitality industry or hotel environment
• Strong multilingual or bilingual communication skills
• Excellent guest service skills with a friendly demeanor
• Familiarity with phone etiquette and professional communication
• Ability to work collaboratively within a team setting
• Strong organizational skills and attention to detail
• Flexibility to adapt to changing situations and guest needs