The 4* Roker Hotel in Sunderland are seeking to recruit a Night Porter on a 3 month Fixed Term Contract (October 2025 – Dec 2025). As Night Porter, responsibilities will include:

• Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner,
• Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
• Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
• Ensuring the night audit function is completed accurately on a timely basis
• Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
• Communicating effectively with the Front Office Manager and wider hotel team
• Anticipate guests’ needs, wherever possible, in order to deliver exceptional quality of service and, in turn, guest satisfaction.
• Maintaining good PR with guests/ customers at al times.

GENERAL DUTIES-

• To undertake any other reasonable duties, as requested by a member of the Senior management team.
• To deliver room services out of hours as to the company standard.
• To serve on the bar for late night residents.
• To service and setup function rooms according to the clients requirements.

As a Night Porter for Seaton Hospitality you will be required to carry out Physical tasks:

• To be able to work on your feet for up duration of shift
• Lift items of varying weight that will include items such as guests luggage, tables, chairs, kegs and any other item requested by management within reason
• Be able to perform duties that will include reaching, kneeling and bending

Job Type: Fixed term contract
Contract length: 3 months
Pay: £10.00-£12.46 per hour
Expected hours: 16 – 40 per week

Benefits:

• Free parking
• On-site parking

Work Location: In perso

The 4* Roker Hotel in Sunderland are seeking to recruit a Night Porter on a 3 month Fixed Term Contract (October 2025 – Dec 2025). As Night Porter, responsibilities will include:

• Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner,
• Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
• Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
• Ensuring the night audit function is completed accurately on a timely basis
• Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
• Communicating effectively with the Front Office Manager and wider hotel team
• Anticipate guests’ needs, wherever possible, in order to deliver exceptional quality of service and, in turn, guest satisfaction.
• Maintaining good PR with guests/ customers at al times