Hotel Night Porter at Thorpe Park Resort

Borough of Runnymede, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

12.58

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Operational Standards Maintenance, Guest Check-in/Check-out, Luggage Assistance, Cleanliness Maintenance, Stocking, Feedback Survey Collection, Issue Resolution, Integrity, Responsibility, Proactive Attitude, Procedure Following, Reliability, Safe Working Practices

Industry

Recreational Facilities

Description

What you'll bring to the team As a Hotel Night Porter at Thorpe Shark Cabins, you will be the welcoming face of our overnight operation, ensuring every guest is checked in and supported throughout their stay. Working closely with the Hotel Night Team Leaders, you’ll be responsible for delivering exceptional customer service, maintaining high operational standards, and helping us achieve our daily KPI targets. This role is varied and hands‑on - from checking guests in and out, assisting with luggage, and maintaining cleanliness across guest areas, to ensuring the Cabins Shop is fully stocked and that all departing guests complete their KPI feedback surveys. You will also play a key part in responding to guest feedback and resolving any minor issues quickly and professionally. With integrity and responsibility at the heart of this position, you’ll help create memorable experiences for every guest staying at the Thorpe Shark Cabins. Qualifications & Experience To thrive in this role, you will bring: A friendly and approachable personality Exceptional customer service skills and confidence dealing with guests An enthusiastic approach to creating memorable experiences Integrity and responsibility when handling guest belongings A proactive attitude, with the ability to follow procedures and maintain high standards Reliability when following safe working practices in line with company policies While experience in hospitality or guest‑facing roles is beneficial, a positive attitude and willingness to learn are just as important. Benefits Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive: Monthly Bonus based on guest satisfaction 25% discount in our retail shops and restaurants and 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema tickets If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. Pay Range GBP £12.58/Hr.

Responsibilities

The Night Porter will serve as the welcoming face of the overnight operation, responsible for guest check-in and support throughout their stay while maintaining high operational standards. Key duties include assisting guests, maintaining cleanliness, stocking the shop, and resolving minor issues quickly and professionally.