Hotel Night Porter at Thorpe Park Resort

Borough of Runnymede, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

13.21

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Check-in/Check-out, Conflict Resolution, Operational Checklists, Luggage Management, Stock Management, Communication Skills, Organization Skills, Health & Safety Compliance

Industry

Recreational Facilities

Description

What you'll bring to the team A friendly, approachable, and professional manner, acting as the face of Thorpe Shark Cabins during overnight operations A passion for delivering exceptional guest experiences and creating memorable stays Strong customer service skills with the ability to confidently check guests in and out The ability to handle guest queries, feedback, and minor issues effectively and calmly A proactive approach to maintaining high standards across all guest areas Attention to detail when completing daily and weekly operational checklists Responsibility and integrity when handling guest property and belongings A team-focused attitude, working closely with the Night Team Leader and wider hotel team Flexibility to work overnight shifts and support operational needs Qualifications & Experience Previous experience in a customer-facing or hospitality role is desirable but not essential Demonstrated ability to deliver excellent customer service Good communication skills and confidence in interacting with guests Basic organisational skills, including managing luggage storage and shop stock Commitment to following company policies, procedures, and health & safety guidelines Willingness to complete all required onboarding and training Benefits Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive: Monthly Bonus based on guest satisfaction 25% discount in our retail shops and restaurants and 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema tickets If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. Pay Range GBP £13.21/Hr.

Responsibilities

Act as the face of the hotel during overnight operations, managing guest check-ins, check-outs, and queries. Maintain high standards across guest areas and complete daily operational checklists.