Hotel Night Reception & Guest Experience Expert

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number25015703
Job CategoryRooms & Guest Services Operations
LocationBristol Marriott Royal Hotel, College Green, Bristol, England, United Kingdom, BS1 5TA
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.
We have an exciting opportunity in our front office night team as a Hotel Night Reception and Guest Experience Expert. You will be part of the Marriott family offering outstanding service to our guests and associates.

• Promoting a welcoming environment
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date reports.
• Process all payments types such as room charges, cash, checks, debit, or credit cards.
• Sell a room/accommodation to guest without reservations based on availability
• Operate telephone switchboard station, process requests for wake up calls, and advise guests of any messages.
• To assist with guests queries, i.e. places of local interest, local travel, facilities, theatres, restaurants, etc.
• Follow Brand Standards in all aspects of the job role