OVERVIEW

We are seeking a friendly and professional Hotel Receptionist to join our nights team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. This position requires a strong commitment to hospitality and the ability to handle various tasks efficiently in a fast-paced environment.
This is a full time role working 10.45pm to 7.15am, 5 days from 7.

SKILLS

• Strong phone etiquette and communication skills are essential for effective guest interaction.
• Previous experience in guest services or hospitality within a hotel setting is an advantage.
• A friendly demeanor with a passion for providing excellent customer service is crucial.
• Ability to remain calm under pressure while managing multiple tasks efficiently.
  Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
  Only candidates successful for interview will be contacted.
  Job Type: Full-time
  Pay: £25,396.80 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Language:

• Fluent English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Ensuring that all guests experience an outstanding level of service during out-of-hours.
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
• Engage, build and develop relationships with late check-in guests, assessing their needs and flexing style and approach appropriately.
• Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation.
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience.
• Demonstrating a sales mentality to selling bedroom, M&E and F&B including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast.
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback.
• Following SOPs to ensure consistent hospitality for all guests.
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests.
• Process and receive telephone or walk-in reservations accurately
• Keeping up to date with the hotel’s sales strategy and promotions, passing on leads to the sales team.
• Preparing and cooking menu items from the 24-hour menu, which will include food preparation, cooking, inventory management and maintaining cleanliness and organisation in the kitchen.
• Complying with Food Hygiene regulations.
• Serving guests in the bar
• Cleaning public areas
• Complying with legislative and safety regulations.
• Completing all training to timescales and looking for ways to develop your skills and experience.
• Looking for ways to deliver continuous improvements to guest experience.