YOUR OBJECTIVES:In this role, you will:Define & Drive Data-Led Gameplans: Move beyond day-to-day firefighting. Analyze operational metrics, guest feedback, and maintenance logs to identify trends, optimize daily processes, and direct your team's attention to where it is needed most.
Elevate Quality Standards: Own quality. Act as the ultimate quality control for your properties; you know them inside out. Lead weekly meetings with our external partners to ensure that our high standards for cleanliness, maintenance, and brand consistency are rigorously executed across all your locations.
Execute Capex and Facility Management Projects: Take responsibility for the physical health of your buildings. You oversee preventative maintenance programmes, execute property improvement projects, and manage relationships with landlords and external contractors.
Lead & Empower the Team: Manage, coach, and guide a team of Operations Coordinators. You are on-site with them; you ensure they have the tools, structure, and support needed to execute their daily on-site tasks flawlessly and deliver exceptional guest experiences day-in and day-out.
Cross-Functional Execution: Act as the bridge between your ground team and central departments (like Guest Experience, Tech, and Finance), ensuring company-wide initiatives are rolled out smoothly and local insights are shared.
Manage Finances: Support the financial health of your set of properties. You will approve invoices, juggle an operational budget, and collaborate closely with financial controllers to ensure accurate P&Ls and expense tracking and drive financial optimization initiatives.
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