Hotel Operations Manager – Lead, Inspire & Elevate Excellence
Are you ready to take the reins of a dynamic hotel operation, inspiring teams and delivering unforgettable guest experiences? We are seeking an exceptional Hotel Operations Manager to oversee all departments, drive performance, and be the face of our hotel.
This is more than a management role—it’s an opportunity to shape the reputation of our property, maximize business success, and mentor a passionate team to reach new heights of service excellence.
What You’ll Do

As our Hotel Operations Manager, you’ll be the heartbeat of the hotel, ensuring every department—from front-of-house to back-of-house—runs seamlessly. You’ll lead by example, with a hands-on approach and a natural flair for people, service, and detail.

• Oversee all day-to-day hotel operations, ensuring departments perform at their very best.
• Be the main point of contact for guests, handling queries with warmth and professionalism.
• Inspire and mentor your team, creating a culture of excellence, cooperation, and growth.
• Optimize staff scheduling, resources, and operational efficiencies while keeping service at the highest level.
• Collaborate with Sales, Revenue, and Events to maximize occupancy, profitability, and guest satisfaction.
• Ensure smooth-running food & beverage services, events, and conferences.
• Uphold the highest standards of health & safety, cleanliness, and compliance—striving for a 5-star rating.
• Drive continuous improvement by monitoring guest feedback, addressing challenges, and celebrating successes.
• Report on performance, forecasts, and KPIs to the Area GM and Head Office.
• Identify and nurture talent, ensuring training, development, and appraisals help staff grow and excel.
• Keep financial, statistical, and operational records accurate and up to date.
• Conduct regular inspections of the property, maintaining impeccable standards throughout.

What We’re Looking For

We’re searching for a leader with passion, charisma, and a natural ability to bring people together. You will:

• Have proven experience in hotel operations and people management.
• Be a problem-solver who thrives in a fast-paced environment.
• Possess a “hands-on” style with an engaging personality that inspires both guests and colleagues.
• Be commercially astute, with a strong grasp of budgets, forecasts, and revenue strategies.
• Excel in communication, collaboration, and building relationships across all levels.
• Demonstrate commitment to excellence, always striving to exceed expectations.

Why Join Us?

• Be the face of a respected hotel brand, leading an ambitious team.
• Shape the future success of the property while growing your own career.
• Work in a professional, inspiring environment where your ideas are valued.
• Access opportunities for development, mentoring, and progression.
• Enjoy the satisfaction of creating memorable guest experiences every single day.

This is a rare opportunity for an outstanding leader who lives and breathes hospitality. If you have the vision, drive, and passion to make a difference, we want to hear from you.

Please refer the Job description for details