OVERVIEW

We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will possess a strong background in hospitality management and demonstrate exceptional leadership skills. This role is pivotal in ensuring that our guests receive outstanding service and that the hotel runs smoothly and efficiently.

SKILLS

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent guest services skills with a focus on customer satisfaction.
• Proficiency in human resources management, including recruitment and training processes.
• Multilingual or bilingual capabilities are highly desirable for effective communication with guests from various backgrounds.
• Previous experience in supervising staff within the hotel or hospitality industry is essential.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• A thorough understanding of hotel operations, including front office management, housekeeping, and maintenance.
  If you are passionate about delivering exceptional hospitality experiences and possess the necessary skills to excel in this role, we encourage you to apply for the position of Hotel Operations Manager.
  Job Types: Full-time, Permanent
  Pay: From £35,000.00 per year

Benefits:

• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Rotherham S60 5BD: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and guest services.
• Supervise and train staff to ensure high standards of service and performance.
• Develop and implement operational policies and procedures to enhance guest satisfaction.
• Monitor financial performance, including budgeting, forecasting, and reporting.
• Address guest inquiries and complaints promptly to ensure a positive experience.
• Collaborate with human resources to recruit, train, and retain staff.
• Ensure compliance with health and safety regulations as well as hotel policies.
• Maintain relationships with suppliers and vendors to ensure quality service delivery.