HOTEL OPERATIONS MANAGER

Do you thrive on inspiring teams and driving results? If so, we want you to be part of our team as the Hotel Operations Manager at our stunning Park Plaza London Waterloo hotel.
At Park Plaza, authenticity is at the heart of everything we do. With 494 guestrooms, our Florentine Trattoria Restaurant and Bar offering Italian classics, and 6 Meeting rooms for up to 150 delegates, Park Plaza London Waterloo is ideally located just south of Westminster Bridge with spectacular views across London.
The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.

• Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
• Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
• Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
• Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
• Demonstrates flexibility and adaptability when personalising external and internal guest’s needs and the changing demand and priorities of the business;
• Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
• Lead by example and communicate operational and strategic information.
• Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
• Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
• Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
• Ensure compliance with national laws, management decisions, and PPHE Hotel Group’s policies.
• Gets involved in our exciting plans for the hotel this year.