About the job

Company Description

Sunray Group, founded in 2006, is a family-owned corporation specializing in hospitality and development with a strong focus on brand equity. The company has built a growing portfolio of award-winning hotels through partnerships with leading brands such as Marriott, Hilton, Hyatt, IHG, Choice and Best Western. With more than 70 hotels across Canada, the group offers diverse career opportunities and ongoing new developments. Applicants can expect to join a dynamic, growth-oriented organization committed to operational excellence and guest satisfaction.

Role Description

The Hotel Operations Manager is a full-time, on-site leadership role based in Sault Ste. Marie, Ontario, responsible for overseeing the daily operations of the Quality Inn & Suites, which is scheduled to transition to a TownePlace Suites by Marriott following a comprehensive renovation. The successful candidate will ensure the property delivers an exceptional guest experience while maintaining operational excellence, service quality, and profitability throughout the transition and beyond.

This role manages front office and housekeeping teams, coordinates maintenance needs, and monitors service standards to maintain high levels of guest satisfaction. The Hotel Operations Manager supervises staff scheduling, training, and performance, while ensuring compliance with brand standards, safety regulations, and company policies. The role also involves analyzing operational metrics, managing budgets, supporting revenue and cost-control initiatives, and collaborating with senior leadership to improve processes. The Hotel Operations Manager serves as a primary point of contact for guest issues, resolving concerns promptly and professionally.

Qualifications & Requirements

• Post-secondary education in Hospitality Management, Business Administration, or a related field is an asset.
• Minimum 3-5 years of hotel operations or hospitality management experience.
• Strong operations management experience overseeing multiple hotel departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage.
• Proven leadership skills with the ability to motivate, coach, and develop team members.
• Strong problem-solving and decision-making abilities.
• Demonstrated ability to deliver exceptional guest service and drive guest satisfaction.
• Excellent verbal and written communication skills.
• Solid understanding of hotel brand standards, health and safety regulations, labour management, and financial controls.
• Experience using Hotel Property Management Systems (PMS) and other hospitality software.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work on-site full-time, including evenings, weekends, and holidays as operationally required.
• Must be legally entitled to work in Canada.

Compensation

Salary: $60,000 per year

Full-time position

Benefits & Insurance

• All employees at the property level are covered with a group insurance benefit plan that includes Dental Coverage, Vision Care, and Prescription Drug Coverage, Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Employee Hotel Discounts as per eligibility

Why Join Sunray Group?

• Opportunity to lead a hotel through its exciting transition to a TownePlace Suites by Marriott
• Join one of Canada's fastest-growing hotel ownership and management companies
• Work within a portfolio of more than 70 hotels across multiple leading brands
• Exposure to future career advancement opportunities within the organization

How to Apply

Interested candidates are invited to submit their resume to careers@sunraygroup.com.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Requirements added by the job poster

• • Authorized to work in Canada