Hotel Operations & Sales Manager (Right-Hand Hero!)
Steventon House Hotel is a boutique 20-bedroom hotel with a beautiful garden terrace and a modern Indian restaurant. We’re independently owned, well-loved by guests, and surrounded by 3,000+ new homes — meaning opportunity is on our doorstep. We’re rebuilding momentum and need an experienced, all-round operations star to help lead the charge.

THE ROLE

This is a hands-on, fast-paced role ideal for someone who wants to step into a key leadership position and genuinely make a difference. Working directly with the owner, you’ll manage daily operations, deliver standout guest experiences, and actively increase sales across bedrooms, events, and the restaurant.

KEY RESPONSIBILITIES

• Oversee hotel operations: housekeeping, front desk, breakfast standards, general upkeep
• Lead guest services and respond to queries/issues with professionalism
• Conduct show-arounds and convert bookings for weddings, events, and corporate stays
• Proactively generate and convert leads to grow sales in rooms, events, and restaurant trade
• Coordinate staff and rota management; cover shifts when needed
• Manage suppliers, stock levels, and systems admin
• Deliver and oversee events to ensure high-quality experiences
• Help implement system improvements and streamline processes
• Support day-to-day tasks: room checks, linen orders, basic maintenance liaison