Hotel Operations Trainer at American Cruise Lines

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training delivery, Hospitality management, Public speaking, Time management, Problem solving, Communication, Mentoring, Research, Empathy, Teaching methodologies, Microsoft Office, Teams, Zoom, Staff development, Compliance monitoring

Industry

Leisure;Travel & Tourism

Description

Hotel Operations Trainer American Cruise Lines is seeking a flexible and dynamic individual to deliver training for hotel, restaurant, housekeeping, and hospitality staff at our Training Center in Salt Lake City, UT and at various locations around the country on board our fleet of ships. We are committed to providing a highly personalized, creative, and enjoyable learning environment for our Crew Members. We strive to teach and maintain the highest levels of service quality and customer satisfaction. Training new and current crew members will be challenging and rewarding. This position provides a great opportunity to play an essential role in the personal development of our team and contribute to the continued success of American Cruise Lines. At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships. Responsibilities: * Conduct in-person training sessions for administration, middle management, and front-line employees. * Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees. * Monitor systems to ensure employees are performing their responsibilities according to the training. * Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions. * Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed. * Cultivate and inspire employees to have a never-ending appetite for learning to broaden their knowledge. * This position reports directly to the Assistant Training Department Manager. Qualifications: * Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity. * Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners. * Effective communication (verbal and written) and interpersonal skills to inspire and engage learners. * Good research skills to perform advanced and analytical research to find reliable and relevant content for the learner. * High empathy skills and understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching. * Bachelor's degree preferred in one of the following disciplines: education, business, finance, Human Resources (HR) or other related discipline. * Working knowledge in computer applications (e.g., Microsoft Office, Teams, Zoom). Work Environment: * Ability to work in-person at our Training Center in Salt Lake City, UT. * Must be able to travel to various locations around the country on board our fleet of ships, as needed to conduct training sessions. * Required travel typically 5-10% of the time; however, additional travel may be required based upon company needs and time of year. * Must be able to work in a fast-paced environment with a demanding time schedule. Work Schedule: * Typical schedule (during peak training season); 4-day -10-hours per week (40 hours per week), with one required weekend per month. * Working schedule can fluctuate based on company or fleet needs; ability to be flexible is a must. Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact. Applicant Acknowledgment By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position. Equal Opportunity Employer American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎ *This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

Responsibilities

The trainer will conduct in-person training sessions for hotel and hospitality staff while monitoring performance to ensure compliance with company standards. They will also collaborate with management to identify training needs and provide ongoing mentoring to crew members.