JOB OVERVIEW

We are seeking a dynamic and experienced Reception Manager to oversee the daily operations of our front desk.
The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest services.
As the Reception Manager, you will be responsible for ensuring that all aspects of the front desk run smoothly, providing a welcoming environment for guests while managing a dedicated team.

QUALIFICATIONS

• Proven experience in hotel reception or a similar role within the hospitality industry
• Strong leadership skills with the ability to motivate and manage a diverse team
• Excellent guest service skills with a focus on customer satisfaction
• Exceptional organisational skills with attention to detail
• Ability to work flexible hours, including weekends and holidays as required by hotel demands
  Join our team as we strive to create memorable experiences for our guests while fostering an enjoyable workplace for our staff
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£29,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Work Location: In perso

• Oversee all front desk operations
• Lead and supervise reception and night team, providing training and support to ensure high standards of service
• Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency
• Manage guest services, addressing any issues or complaints promptly and professionally
• Monitor financial performance, including budgeting and cost control measures.
• Review and adjust room rates as appropriate
• Co-ordinate group enquiries, quotes and contracts
• Manage 3rd party OTA websites and extranets
• Ensure compliance with health and safety regulations as well as company policies
• Foster a positive work environment that encourages teamwork and employee engagement
• Maintain relationships with suppliers, vendors, and local businesses to enhance service offerings