EXCELLENT BENEFITS!

Our client, a luxury Golf Resort and Spa, is looking for an experienced Reception Manager to join their passionate team. This popular venue has always believed in traditional values while offering guests the ultimate in comfort, style, and personal service. The successful candidate will ensure the smooth running of the front desk and all reservation and reception duties. Maximise customer satisfaction and maintain good customer relations. Ensure adherence to all procedures including advance reservations, checking in of guests, and preparation of bills. Always ensure an excellent service. To accurately complete all reception and reservation documentation.

SKILLS REQUIRED:

• High standards of presentation, organisation, and cleanliness
• Great attention to detail
• Excellent written and verbal communication skills
• Efficient and confident with speaking over the phone
• Flexible approach to work
• Multi-tasking and time-management skills, with the ability to prioritise tasks
• Proficient in Microsoft Office suite
• Positive can-do attitude
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo
• A minimum of 2 years experience working at this level, in a similar style venue
  This is a fantastic opportunity, please apply today!
  Job Types: Full-time, Permanent
  Pay: Up to £34,000.00 per year

Application question(s):

• We abide by GDPR and will require your consent to collect, hold, store and use any personal data? Do you give your consent?
• Unfortunately, we do not have a sponsorship licence at this time. Do you require sponsorship to work in the UK?

Work Location: In perso

• To manage and demonstrate high customer care within the team to meet the service requirements of the hotel
• To train staff for the full reception department to ensure a highly motivated and efficient team
• To train all staff on float and safe procedures
• Recruit, maintain, and develop a strong team
• Champion a training culture within the team that maintains knowledge and skills and encourages and nurtures talent for succession planning
• Ensure financial awareness to include: Banking Procedures; P.C.I; No-shows; Gift Vouchers; Guest Recharges; Temp accounts
• Maximise Room Sales
• Ensure staff rotas are set up to manage the needs of the business
• Inform the Group Revenue Manager of any changes made to revenue detailed on the system
• To be budget-focused and to comply with the departmental staffing budget
• To assist the reservations manager in carrying out all administration duties relevant to front of house
• To assist and devise good work practices in developing and improving guest care and account procedures
• Liaise and develop good working practices specifically with the Revenue Manager and all other departments in the hotel
• To maximise selling opportunities by adding customer value at every opportunity
• To handle customer complaints promptly and professionally, demonstrating genuine customer care
• Aim to achieve daily targets set by Group Revenue Manager and General Manager
• In the absence of the Revenue Manager, support the reception and reservations team
• To undertake any other duties requested by management
• To comply with all legal requirements in respect of health, safety and welfare of staff and customers
• To be responsible for completing all absence procedures for their team and complete all necessary HR paperwork required for existing and new team members
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
• Ensure they and all their staff attend fire training as required by law and to be familiar with the departmental responsibilities
• To carry out duty management shifts on a rota basis
• It is the responsibility of each individual employee to be aware of the principles of good health and safety within their own workplace, and to have regard for any directions concerning health and safety within their place of work