JOB SUMMARY:

As a Reception Supervisor at The Park Hotel, you will be the first point of contact for our company. Duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Reception Supervisor, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.
Ultimately, a Reception Supervisor duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

SKILLS, EXPERIENCE AND KNOWLEDGE:

• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Customer service skills, including handling inquiries and complaints.
• Multitasking and prioritizing skills, especially in a busy environment.
• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
• Experience of working with IT systems on various platforms, specifically Rezlynx and Office.
  Job Types: Full-time, Permanent
  Pay: £11.75 per hour
  Expected hours: 40 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Night shift
• Weekend availability

Work Location: In person
Reference ID: TPH-R

• Greet and welcome guests as soon as they arrive at the hotel.
• Ensure reception is organised, tidy and ready for check-ins; ensure all guests are checked out and all balances are cleared.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.
• Perform other clerical receptionist duties
• Check in/out of guests from PMS system.
• Create room Key Cards.
• Answer, screen, and forward incoming phone calls.
• Take payments and use PDQ.
• Circulate financial performance information.
• Ensure procedural handover with incoming receptionists.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Use OTA extranets to get guest information and payment information when needed.
• Point of contact for other reception staff when they need help.