DESCRIPTION

An excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a Front Office Receptionist
The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations.

• To be familiar with the days business, including arrivals, departures and special requests.
• To offer guest services such as wake up call, newspaper etc.
• To check guests in and out in a friendly and efficient manner
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Ensure all enquiries and requests are dealt with efficiently and promptly.
• Have a full knowledge of all bedrooms, their location and what they consist of.
• Allocation of arrivals for next day’s business.
• Knowledge of local amenities and local transport.
• Be available to work 5 out of 7 days this would be required ongoing and not just for summer