HOTEL RECEPTIONIST – JOB OVERVIEW

We are currently looking for a professional and enthusiastic Hotel Receptionist to join our team at a well-established and reputable hotel.
The ideal candidate will have excellent communication skills, a positive attitude, and a genuine passion for providing outstanding guest experiences.

REQUIREMENTS

• Fluent in English; additional languages are a plus
• Strong telephone etiquette and customer service skills
• Previous experience in hospitality or front-of-house roles is preferred
• Excellent organisational skills and keen attention to detail
• Familiarity with hotel operations and procedures is advantageous
  Job Types: Part-time, Temp to perm, Apprenticeship, Zero hours contract, Internship
  Contract length: 6 months
  Pay: Up to £12.44 per hour

Benefits:

• Employee mentoring programme
• Language training provided

Work Location: In perso

• Welcome and check in guests with professionalism and warmth
• Handle guest inquiries, special requests, and complaints promptly and efficiently
• Manage room reservations and assignments using the hotel’s booking system
• Provide guests with information about hotel services, amenities, and local attractions
• Answer incoming calls and direct them to the relevant departments or personnel
• Support administrative tasks, including filing, data entry, and managing correspondence
• Maintain a clean and presentable front desk area that reflects the hotel’s standards
• Conduct room checks to ensure they meet quality standards before guest arrival
• Assist with bar service when required
• Respond to guest emails in a timely and courteous manner