HOTEL RECEPTIONIST

Are you a friendly and professional individual with a passion for hospitality? Barony Castle Hotel is looking for a Hotel Receptionist to be the welcoming face of our establishment. If you thrive in a customer-focused environment and enjoy creating memorable guest experiences, we’d love to hear from you!

ABOUT US:

Nestled in the stunning Scottish Borders, Barony Castle Hotel is a historic 16th-century tower house offering a unique blend of tradition and modern hospitality. Set within 25 acres of beautiful grounds, our hotel provides guests with a peaceful retreat, featuring elegant rooms, an award-winning restaurant, and a luxurious leisure facilities. We are proud to offer exceptional service and a welcoming atmosphere, making every stay unforgettable.

As Hotel Receptionist, you’ll be responsible for:

• Guest Check-ins & Check-outs: Ensuring a smooth and efficient process.
• Customer Service: Handling guest inquiries, providing information, and assisting with requests.
• Reservations & Bookings: Managing room reservations and coordinating with other departments.
• Administrative Tasks: Answering phone calls, responding to emails, and processing payments.
• Problem-Solving: Addressing guest concerns and ensuring a positive experience.
• Lobby & Reception Area Maintenance: Keeping the front desk and lobby presentable and welcoming.
• General Maintenance: Reporting issues and ensuring hotel facilities are in top condition.