Barton Manor is a gorgeous four star hotel, 5 minutes from J32 of the M6, nestled in between Blackpool, Trough of Bowland & Lake District. 103 bedrooms, pool, gym and spa, conference & banqueting for up to 300 delegates and award-winning restaurant.We are currently undergoing a further development of an additional Forty Six bedrooms due to open in March 2025

EXPERIENCE & QUALIFICATIONS

1 years Hotel Reception experience
A strong command of both written and spoken English
Computer literate with experience of Excel
Knowledgeable of hotel technology: Rezlynx PMS, Channel Manager, GDS, CRS, Extranets desirable however training can be provided
Job Types: Full-time, Permanent
Pay: Up to £12.69 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Work Location: In perso

SCOPE OF THE ROLE

We are searching for a Full Time Receptionist to work 5 days per week The role is highly guest focused and needs a friendly, organised person with a professional approach, great administration and written skills, and an excellent eye for detail. A warm, kind telephone manner, followed by a meticulous booking and an effervescent welcome that ensures our guests are excited about their stay.

CORE JOB RESPONSIBILITIES & DUTIES

As Hotel Receptionist, you’ll be responsible for consistently delivering the exceptional customer service this property has built a reputation on providing over many years. you will do more than just answer the phone – it will be down to you to ensure that each guest has an exceptional experience from the moment they check-in:
You will already be an established professional with a knowledge of the hospitality industry who lives breathes and sleeps exceptional service. You will be confident in responding to incoming queries to the hotel, whilst checking-in guests and all the time ensuring you provide an exceptional first impression. As a Receptionist at Barton Manor Hotel & Spa you will enjoy every part of making our guest stay memorable, enjoyable & relaxing so they want to return time and time again.
Up selling facilities in the hotel such as Leisure Club, Beauty and Walled Garden Restaurant.
Administrative duties which include filing all correspondence, dealing with incoming and outgoing e-mails/enquiries, sales ledger, agency commissions.
Understanding the business and keeping up to date with hotel’s selling strategy and promotions
Shifts are on a rota basis and will be spread over 7 days. and consist of early shifts 6;45am - 15.15pm and late shifts 1:30pm-21.45pm