OVERVIEW

We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

EXPERIENCE

• Previous experience in guest services or a hotel environment is preferred.
• Strong interpersonal skills with the ability to communicate effectively in English; additional languages (bilingual or multilingual) are highly desirable.
• Familiarity with hospitality software systems is advantageous but training will be provided for the right candidate.
• A keen eye for detail and the ability to multitask in a busy setting while maintaining professionalism.
• A genuine passion for providing outstanding customer service within the hospitality industry.
  Join us as we strive to create memorable experiences for our guests!
  Job Type: Full-time
  Pay: £12.21-£12.50 per hour

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Work Location: In perso

• Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently while addressing any guest inquiries or concerns.
• Handle reservations, cancellations, and modifications through our booking system with accuracy.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Maintain a clean and organised reception area to create an inviting environment for guests.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
• Process payments and maintain accurate records of transactions in accordance with hotel policies.
• Respond promptly to phone calls and emails, demonstrating excellent phone etiquette at all times.
• Assist multilingual guests by providing support in their preferred language when possible.