JOB DESCRIPTION

You will be required to work any 2 to 3 days out of 7 early and late shifts. Must be flexible to cover weekends on rota (early shift is 7.45am until 3:00pm and late shift is 2:45pm until 10:00pm). Half an hour unpaid break allowed and free meal provided on duty.
Approx. 14-20 hours per week Some flexibility in completing more hours when covering holidays/sickness is required.
*Ensuring all guests are welcomed upon arrival, taking charge of check-in and check-out procedures and creating a welcoming, relaxing first and lasting impression.
*Dealing with any guest queries or complaints during their stay, seeking advice or assistance from the Duty Manager where required.
*Responding to reservation queries smoothly and efficiently, building a rapport with guests from the first point of contact.
*Building a strong rapport with guests quickly and using sales skills to push revenue.
*Responsibility for the Front Office float and recording all necessary transactions, meeting compliance and legal expectations.
*Preparing all bills and accounts for departing guests and continuing to maintain an excellent customer service experience for each guest.

EXPERIENCE REQUIRED:-

*Previous hotel experience in a similar role preferred.
*Working knowledge of computerised booking system and third party booking agents preferred.

OTHER SKILLS REQUIRED ARE:-

*Enthusiastic and self-motivated.
*Excellent communication skills.
*Friendly and welcoming.
*Eager to learn.
*Organised and well presented.
*Good team worker.
*Ability to work independently and manage own priorities.
*Flexible to cover extra shifts as and when required.
*Basic DBS check will be required at applicant’s own cost.
Apply via indeed.com with CV and cover letter to Lynne Hancock - HR Administrator
Job Type: Full-time
Pay: From £12.21 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In perso

Please refer the Job description for details