LOCATION: BURGH ISLAND LIVE-IN ACCOMMODATION IS AVAILABLE, SUBJECT TO AVAILABILITY. THIS STARTS AT £25.00 PER WEEK IN A SHARED ROOM)

F/T: 40 Hours per week
Salary: starting from £25396.80
Want to work at one of the most magnificent hotels in Devon?
This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island. A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. We are looking for a receptionist to develop their career further by joining a wonderful team of individuals, here at Burgh Island!

REQUIREMENTS FOR THE ROLE:

• Manage check in and check out process.
• Manage the PMS system (Guestline) including room allocations
• Answer the phone, take reservations and deal with any enquiries.
• Prepare catering list with important information and making sure kitchen and front of house are aware.
• Prepare daily reports as required.
• Manage guest payments, invoices, and receipts.
• Reconcile petty cash.
• Manage comprehensive hand over to following shift.
• Help guests with local enquiries, bookings, tickets, and travel arrangements.
• Report maintenance items to the maintenance logbook.
• Responsible for all health & safety during shift.
• Prepare welcome drinks for arriving guests.
• All future deposits are processed and recorded.
• All pre-charges are processed and recorded.
• Responsible for guest security and ensuring their belongings are labelled correctly.
• Assist front of house as necessary
• Ensure all allergies/intolerances are clearly marked on the catering list and that the F&B team is aware of it.

GENERAL DUTIES:

· Assist with other functions as necessary.
· Maintain register of visiting maintenance/service companies.
· Report accidents or incidents promptly and correctly.
· Be vigilant and report any suspicious behaviour in or around the hotel.
· Handle emergencies if necessary, during shift.
· Comply with all Reception related SOP’S.
· You are expected to be presentable at all times.
· Make sure there is always someone at the reception at all operational times.