OVERVIEW

We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will possess a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. Your ability to communicate effectively and manage various tasks simultaneously will be key to your success in this role.

QUALIFICATIONS

• Previous experience in hospitality or guest services is preferred.
• Strong communication skills with an emphasis on phone etiquette.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Familiarity with hotel management software is an advantage.
• Ability to work flexible hours, including weekends and holidays as required.
• A friendly disposition with a strong customer service orientation.
• Excellent organisational skills and attention to detail.
  Join our team as a Hotel Receptionist where your contributions will be valued, and you will have the opportunity to make a lasting impression on our guests.
  Job Type: Part-time
  Pay: From £12.21 per hour
  Expected hours: 40 per week
  Work Location: In perso

• Greet guests upon arrival with a warm and friendly attitude, ensuring they feel welcome.
• Manage the check-in and check-out process efficiently, handling reservations, payments, and inquiries.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Handle phone calls with professionalism, demonstrating excellent phone etiquette.
• Assist guests with any special requests or concerns during their stay, ensuring high levels of satisfaction.
• Maintain accurate records of bookings and guest information in the hotel management system.
• Collaborate with other hotel departments to ensure seamless service delivery.
• Uphold cleanliness and organisation at the reception area.