Duties
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Qualifications
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication skills, both verbal and written
- Bilingual proficiency in English and another language is a plus
- Strong interpersonal skills with the ability to interact effectively with guests and colleagues from diverse backgrounds
- Exceptional organizational skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of basic computer systems and software applications
- Professional appearance and demeanor
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the hotel management.
Job Type: Full-time
Pay: £13.50 per hour
Expected hours: 40 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• Gym membership
• On-site parking

Work Location: In person
Reference ID: Receptionis

Please refer the Job description for details