We are looking for experienced, enthusiastic and dedicated receptionists to join our growing team at COB Hotel, located in the heart of Adelaide CBD. The successful candidate will be responsible for interacting with and managing the requirements of the hotel’s guests, ensuring the highest level of satisfaction and engagement. We value the candidate’s personality over anything else. Kindness, communication, charisma, attention to detail, and enthusiasm for learning are the most important characteristics we seek. If this is you, we are excited to hear from you.

The position involves all aspects of front office reception, including providing friendly, personalised customer service, responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations, assisting corporate and leisure guests, and ensuring the smooth running of the reception desk.

IDEAL REQUIREMENTS:

• Previous experience in customer service
• Intermediate computer skills
• A warm and engaging personality with excellent time management and communication skills
• Quick-learning ability
• Attention to detail
  

  - Availability to work a 7-day rotating roster and willingness to work on public holidays within reason

• The check-in and check-out of our guests
• Attending to guests’ requests and managing their accounts
• Providing information to our guests on services and local Adelaide attractions
  

  - Administration associated with the Front Office department including maintenance of office supplies, accurate and efficient management of information and data, and coordination of mail