Front Desk / Front of House Hotel Receptionist is required to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London.
Candidates will need to be available on a Full-Time, Permanent basis.
SALARY: Competitive
LOCATION: Central London (Holborn)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 40-48 hours per week, morning, evening and/or night shifts including weekends – flexibility is required for both shifts with day/days off on rotation

DUTIES

Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include:

FINANCIAL & ADMINISTRATIVE TASKS:

Prepare and process End-of-Day reports for Head Office
Manage banking and daily credit checks for in-house guests, reporting any issues to management
Ensure all guest bills and charges are accurate, correctly posted, and payments are processed properly
Handle billing adjustments, send departed guest bills to Head Office, and ensure ledger bills are printed with all required details

GENERAL DUTIES:

Be knowledgeable about hotel facilities, local attractions, and transportation routes
Adhere to all health, safety, and emergency procedures
Accept changes in work hours to ensure uninterrupted service to hotel guests