Job Summary:
Join our prestigious hotel as a Hotel Receptionist, where you will be the first point of contact for our guests, providing exceptional guest services and ensuring a seamless check-in and check-out experience. Your role will be crucial in creating a warm and welcoming atmosphere for all visitors.
Duties:
- Greet guests upon arrival with a friendly and professional demeanor, assisting with check-ins and check-outs efficiently.
- Answer phone calls, emails, and in-person inquiries, providing accurate information about hotel facilities, services, and local attractions.
- Handle guest requests promptly and effectively to ensure guest satisfaction throughout their stay.
- Process reservations, cancellations, and payments accurately using our hotel Guestline management system.
- Maintain a tidy and organized reception area, ensuring all necessary supplies are stocked.
- Collaborate with other hotel departments to coordinate guest services and resolve any issues that may arise during a guest’s stay.
- Assist with administrative tasks such as filing, data entry, and preparing reports as needed.
Experience:
- Previous experience in a guest-facing role within the hospitality industry is preferred.
- Proficiency in phone etiquette and the ability to communicate effectively with guests from diverse backgrounds.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- A passion for delivering exceptional customer service with a positive attitude and willingness to go above and beyond for our guests.
Full time. 40 hour week. Shifts 7am to 3pm/3pm to 11pm including rota’d weekend shifts
If you are looking to be part of a dynamic team dedicated to providing top-notch hospitality services, we invite you to apply for the Hotel Receptionist position
Job Types: Full-time, Permanent
Pay: From £12.21 per hour

Benefits:

• Company pension
• Discounted or free food
• Free parking
• On-site parking

Work Location: In perso

Please refer the Job description for details