WHO ARE WE?:

Located in Newbury, Berkshire, just off junction 13 on the M4 and 55 minutes away from London by train.
Donnington Valley Hotel & Spa is a privately owned fabulous 4* hotel, boasting a luxury health club and spa, an 18 hole golf course, an award winning restaurant and a fabulous outside dining concept The Hangout.
We are looking for a full time Hotel Receptionist to join our bunch.
As an employer, The Donnington Group offers support, training and development opportunities to help your career flourish. Donnington Valley Hotel is a 4* Hotel, Restaurant and Spa, we work to support, understand and respect each other and our guests whilst providing an excellent standard in everything we do.

WORK EXPERIENCE

Previous hotel receptionist experience is preferable together with a good general education. Full training will be provided.
Key skills include; a “can-do” attitude, out-going personality, practical approach to problem-solving, attention to detail and the ability to work quickly and accurately.
Applicants will need to have right to work in the UK without the need for sponsorship.

THE HOTEL RECEPTIONIST ROLE

Passionate, inspirational and genuine… at Donnington Valley Hotel we pride ourselves on having THE best team members in the industry. If you are a bright spark or big thinker who is looking for a career and not just a job, then WE WANT YOU to join our bunch.

SUMMARY OF THE JOB ROLE & PURPOSE:

· To work as part of the Front of House team delivering Donnington Valley Hotel & Spa’s excellent guest services and company policies.
· To provide excellent levels of customer service to guests.
. The working hours for the role are early shifts 7am to 3.30pm and late shifts 3pm to 11.30pm including working weekends.

MAIN RESPONSIBILITIES:

· To ensure and deliver high levels of telephone service, enquiry handling, sales, welcome and hospitality
· To be polite and helpful to guests at all times
· To check in / out guests speedily, accurately and politely
· To accurately take any messages, information, changes to reservations and pass it on to relevant department/staff
· To represent the Hotel at all times in a professional and knowledgeable manner