The 4 star Best Western Premier Dover Marina Hotel & Spa is looking a customer orientated person to join our friendly team at the hotel
Your role will involve ensuring that a high standard of customer service is delivered to our guests and that they have an enjoyable stay in our hotel.
The ideal candidates will have the following
· The availability to work weekends and Bank Holidays.
· A customer focused outlook
· Good communication skills and presentation
· A Minimum 1 years’ experience in the hotel industry would be desirable but not essential
· Experience as a receptionist in a branded hotel would be an advantage
· Knowledge of Rezlynx Software would be advantageous.
The Duties includes:-
· Ensuring the smooth running of Front Desk operations such as Check in/Check out
· Dealing and processing incoming reservations
· Make sure all rates and rate codes are correct in the system
· Dealing with guest issues in an appropriate manner
· Assisting other departments whenever required
· Making sure the banking and cash float is reconciled at the end of each shift
Job Types: Full-time, Permanent
Pay: £7.55-£12.21 per hour

Benefits:

• Discounted or free food
• Employee discount

Work Location: In person
Reference ID: TB23/0601/

Please refer the Job description for details