At the Duke of Gordon, we believe that every guest deserves a memorable experience from the moment they step through our doors. As a family run hotel, we are dedicated to providing outstanding hospitality, exceptional service, and a warm Highland atmosphere. If you have a passion for customer service and love meeting new people, we invite you to join our team as a Receptionist and be the friendly face that makes a lasting impression!

HOTEL RECEPTIONIST SKILLS

• Excellent customer service skills
• Proficient in computer systems and programs
• Ability to multi-task
• Strong organizational skills
• Ability to handle cash and credit transactions

• Greet guests warmly and register them for their stay
• Handle check-ins, check-outs and process reservations
• Handle guest enquiries and complaints by email, telephone and in person, escalating issues when appropriate
• Provide guests with information about their accommodation, local attractions and services
• Process payments and issue receipts
• Maintain guest accounts and files
• Loading group and private arrivals and inputting rooming lists