A successful receptionist has strong communication skills and plays a key role in delivering an excellent front of house experience. Their primary responsibility is to ensure clients and customers feel welcomed and supported, whether over the phone, via email or in person. Other key duties and skills required for the role include:

• Strong communication skills, particularly the ability to present information clearly
• Resolving customer or client enquiries and communicating messages to relevant team members
• Helping to build rapport with customers and clients by remembering them and their relationship to the business
• Accepting business mail
• Maintaining a professional and polite manner in all customer interactions
• Booking guests in and out
• Producing Bill and taking payments
• Monitoring building security and reporting any suspicious activity to security personnel or senior staff
• Offering refreshments to waiting clients
• Training given with regards to booking system , so familiarity with computers a must

live in available ,

Pay: £450.00 per week

Work Location: In personJob Overview

We are seeking a dedicated and flexible individual to join our team for the Front Desk (4pm to 9pm) . This position requires a highly organised, detail-oriented person who can provide excellent customer service at the front desk and maintain a high standard of cleanliness throughout our premises. This role requires strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently. I.T skills and multi tasking are important attributes. The hotel offers a great in room dining experience for all its guests in the evenings. Training will be provided and you will have the dual role of creating dishes from the menu, so hands on in the kitchen experience is advantageous but not essential as all training is provided. Front desk duties-

• Greet guests warmly upon arrival and assist with the check-in process.
• Manage reservations, including modifications and cancellations, using our hotel management system.
• Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
• Handle guest inquiries and complaints promptly and professionally, ensuring satisfaction.
• Process payments accurately and maintain records of transactions.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Maintain cleanliness and organisation of the front desk area.
• Assist in administrative tasks such as filing, data entry, and managing correspondence.

Experience

• Previous experience in a hospitality or hotel environment is preferred but not essential.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members.
• Proficiency in using computer systems and hotel management software is advantageous.
• A friendly disposition with a commitment to providing outstanding customer service.
• Ability to work flexible hours, including weekends and holidays as required.

The ideal candidate must live in or around Birmingham city centre. Please only apply if you meet the above criteria otherwise consideration will not be given to your application. This job has a training period of a minimum 2 weeks (Training pay).

Join us in delivering unforgettable experiences to our guests while developing your career in the hospitality industry!

Pay: £12.71 per hour

Expected hours: 25.0 – 35.0 per week

Benefits:

• Free parking
• On-site parking

Work Location: In personJob Overview

Join our dynamic hospitality team as a Hotel Receptionist, where your energy and enthusiasm will create memorable first impressions for our guests. In this vital role, you will be the friendly face and helpful voice that welcomes visitors, manages reservations, and ensures a seamless check-in and check-out experience. Your exceptional communication skills and hospitality expertise will set the tone for a positive guest journey, making every stay enjoyable and stress-free. This paid position offers an exciting opportunity to develop your customer service skills in a vibrant hotel environment.

Duties

• Greet guests warmly upon arrival, providing a welcoming and professional first impression
• Manage guest check-in and check-out processes efficiently and accurately
• Handle guest inquiries via phone, email, or in person with courteous phone etiquette and clear communication
• Assist with reservation management, modifications, and cancellations using hotel booking systems
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly
• Maintain accurate records of guest stays, payments, and special requests to ensure smooth operations

Requirements

• Good English communication skills are essential, with clear and confident spoken English required to provide excellent service to our guests
• Proven experience in hotel reception or customer service roles preferred; hospitality background is a plus
• Multilingual or bilingual skills highly desirable to serve diverse guests effectively
• Excellent phone etiquette with the ability to handle inquiries professionally and courteously
• Strong interpersonal skills with a friendly, energetic attitude that fosters guest satisfaction
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
• Knowledge of hotel management software or reservation systems is advantageous
• Hospitality or guest services training is beneficial but not mandatory

Join us in creating exceptional guest experiences through lively engagement and dedicated service. We value energetic individuals who thrive on making guests feel at home while ensuring smooth daily operations. This is more than just a job — it’s an opportunity to grow your career in the vibrant world of hospitality!

Pay: £12.71 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Sick pay
• Work Location: In person