Great National South Court Hotel in Raheen, Limerick has a fantastic opportunity for an experienced Hotel Receptionist to join our expanding team.
We are proudly certified as a Great Place to Work since November 2022 for the third year and are certified as an Excellent Employer for 2024 as part of Failte Ireland’s Employer Excellence Programme and we offer structured programs for growth and career advancement as we consider our employees to be our greatest asset.
If you are looking to progress to the next step of your career, we would love to hear from you.

WHAT ARE WE LOOKING FOR?

We are looking for someone who:

• Has previous experience as a Receptionist in a Hotel.
• Working knowledge with Hotsoft is advantageous..
• Excellent people skills
• Is willing to learn something new and not be afraid to ask questions
• Cares enough about their new role that they will follow up on queries and enquires
• Understands the importance of communication and is fluent in English
• Exceptional customer service skills and will represent the hotel professionally at all times.
• Have full permission or hold a valid visa to work in the EU.

Note : This role will involve working evenings and weekends.

• Greeting and welcoming guests on their arrival into the hotel
• Checking in and out guests and ensuring that all information required is recorded
• Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
• Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy
• Building on the great relationship with the other departments
• Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status
• Dealing with enquires, requests and questions in a friendly and professional manner
• Following up on Group Bookings , Packages offers etc
• Liaising with accounts department and ensuring that billing is accurate and correct.
• Planning ahead, checking future business and confirming reservations.
• Following up on emails and where necessary make relevant bookings