JOB SUMMARY

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

QUALIFICATIONS

• Previous experience in a hotel or hospitality environment is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficient in phone etiquette and communication skills.
• Bilingual or multilingual abilities are highly desirable to assist diverse guests effectively.
• Familiarity with front desk operations and hotel management software is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong organizational skills with attention to detail in handling guest requests and reservations.
• Knowledge of Opera Cloud ( an asset)
  Join our dedicated team where your contributions will make a difference in creating memorable experiences for our guests!
  Job Type: Full-time
  Pay: $26.07-$29.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Morning shift
• Night shift

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the front desk operations, including checking guests in and out of the hotel.
• Answer phone calls promptly, providing information about hotel services and responding to inquiries.
• Handle guest requests and complaints in a timely and professional manner.
• Maintain accurate records of guest information, reservations, and billing details.
• Assist with administrative tasks as needed, including managing phone systems and coordinating with other departments.
• Promote hotel services and amenities to enhance guest experiences.
• Ensure the front desk area is clean, organized, and welcoming at all times.