OVERVIEW

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. Experience in the hospitality industry is preferred.

QUALIFICATIONS

• Previous experience in a hotel or hospitality setting is preferred
• Strong customer service skills with a focus on guest satisfaction
• Proficiency in phone etiquette and communication skills
• Ability to work well under pressure while maintaining attention to detail
• Multilingual or bilingual abilities are highly desirable
• Familiarity with front desk operations and guest services is a plus
• Experience with multi-line phone systems is advantageous
• A positive attitude, team-oriented mindset, and willingness to learn
  Join our dedicated team in providing outstanding hospitality experiences for our guests!
  Job Types: Full-time, Permanent
  Pay: $15.00-$17.00 per hour

Benefits:

• Employee assistance program
• On-site parking
• Paid time off

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor
• Manage check-in and check-out processes efficiently
• Answer phone calls using multi-line phone systems, addressing inquiries and providing information about hotel services
• Handle guest requests and complaints promptly and professionally
• Maintain accurate records of guest information and reservations
• Assist with billing inquiries and payment processing
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Provide information about local attractions, dining options, and hotel amenities
• Uphold hotel policies and procedures to ensure a safe and pleasant environment for all guests