OVERVIEW

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining the hotel’s reputation for outstanding hospitality. The successful applicant will possess strong communication skills and a passion for guest services, with the ability to handle various tasks efficiently.

REQUIREMENTS

• Previous experience in hospitality or a similar role is preferred.
• Strong guest services skills with a commitment to providing outstanding customer care.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Excellent phone etiquette and communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays as needed.
• Proficient in using computer systems for reservations and check-in processes.
• A positive attitude, strong organisational skills, and attention to detail are essential.
  Join our team as a Hotel Receptionist where your contributions will be valued, and you will play an integral role in creating memorable experiences for our guests.
  Job Type: Full-time
  Pay: £12.21 per hour
  Work Location: In perso

• Greet guests warmly upon arrival and check them in efficiently.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Manage phone calls with professionalism, ensuring clear communication and excellent phone etiquette.
• Process reservations and cancellations accurately, maintaining up-to-date records.
• Assist guests with any requests or issues during their stay, ensuring their comfort and satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
• Maintain the reception area, ensuring it is tidy and welcoming at all times.
• Handle cash and credit transactions securely while adhering to hotel policies.