ABOUT US

Nuthurst Grange Country House Hotel & Restaurant is a privately owned gem nestled in the stunning Warwickshire countryside. We pride ourselves on offering luxurious accommodations, exceptional dining experiences, and first-class facilities for conferences and weddings.
We are advertising to recruit two full time, professional receptionists with hotel background to work within our experienced team. The role expects the applicant to have great interpersonal and communication skills with a friendly nature to interact well with our customers and the staff.
Flexibility of working on the early, late, weekends and bank holidays shifts is a must.
The ideal candidate would have a smart and business outlook, computer literate, preferably familiar with one of the main hotel database systems such as Rezlynx or Opera.
Duties include face to face costumer service as well as over the phone and e-mails, staying communicated with other departments and keeping them updated with the latest changes of daily business, making individual and group bedrooms bookings and restaurant reservations, checking in and out, helping and liaising with the private dining and banqueting department.

Experience:

• Hotel & Accommodations Guest Services Staff: 3 years (required

• welcome and greet guests
• answer and direct incoming calls
• inform guests of hotel rates and services
• make and confirm reservations for guests
• ensure proper room allocation
• register and check guests in
• confirm relevant guest information
• issue room keys and direct guests to their rooms
• compute all guest billings, accurately post charges to guest rooms and house accounts
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• manage conference room bookings and scheduling
• process accurate payment of guest accounts
• inform housekeeping when rooms have been vacated and are ready for cleaning
• maintain a neat and orderly front desk and reception area
  Candidates must fulfil the required criteria and qualifications in order to be considered for this opportunity.
  Job Types: Permanent, Full-time
  Pay: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• On-site parking
• Sick pay

Ability to commute/relocate:

• Solihull B94 5NL: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 3 years (required)

Work Location: In person
Expected start date: 15/09/202