Job Ref: 11921
Branch: Apex City of Bath Hotel
Location: Apex City of Bath Hotel, Bath
Salary/Benefits: £12 per hour plus excellent company benefits perks
Contract type: Permanent
Hours: Part Time
Hours per week: 8
Posted date: 20/03/2025
Closing date: 20/04/2025

STARTING YOUR JOURNEY:

As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for.
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
As a Front of Receptionist you will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Joining the dedicated Front Office department, you will:

• Greet our guests with a friendly hello and an infectious smile.
• Ensure that the Guest Check in/out procedure is seamless.
• Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
• Answer phone calls and emails
• Create brilliant customer service and a fun environment in order to promote guest loyalty

As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:

• Can deliver excellent standards
• Uses initiative
• is self-aware and able to evaluate their own work
• has a customer service attitude
• has the ability to multi-task and organise a variable work load
• provides excellent attention to detail
• holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing from you!

Please refer the Job description for details