Hotel Receptionist - Part Time

at  Prem Group

The Hotel
The Viking Hotel is located 4km from Waterford city centre and just 7km from the M9 motorway. The hotel offers a perfect base for both business and leisure guests. We have 98 rooms in total that are tastefully designed with the comfort of home in mind. The Wooden Pestle Bar & Restaurant recently underwent a makeover and has a great atmosphere which is enjoyed by residents and locals alike. Our front of house areas are tastefully designed and provides the perfect backdrop for our team to welcome every guest who walks through the door!

THE ROLE:

This is a part time position with three to four shifts available per week. Being one of the first people to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every visitor representative on behalf of the entire team in the hotel. We are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an enthusiastic environment where the focus is on collectively delivering the highest levels of customer care for our guests.

WHAT WOULD YOU BE DOING AS HOTEL RECEPTIONIST?:

• Greeting guests in a warm, friendly manner.
• Checking in and out guests professionally.
• Answering switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
• Taking reservations with care, noting any special requests.
• Informing the guests about all hotel facilities available to enhance their stay.
• Ensuring that billing is completed correctly.
• Dealing with any guest feedback, queries and suggestions quickly and efficiently.
• Handling all departmental floats and safe deposits, maintaining high levels of accuracy.
• Contributing to a positive working environment by listening and communicating with colleagues in a respectful manner at all times.

IS THIS ROLE FOR YOU? HERE ARE THE KEY CRITERIA WE ARE LOOKING OUT FOR:

For this role it is important that you have at least one year of experience as a hotel receptionist .
Experience with the Opera system would be ideal, but isn’t 100% essential as training can be provided.
Working in a hotel reception involves a lot of multi tasking - you would have to be comfortable with that.
As the role involves processing detailed information, the ability to focus and record detail is very important.
Being fluent in English is essential for this role.
A happy and caring disposition is very important.