Ripley Castle is a destination for many day visitors and Boar’s Head residents, We believe it is our people who make the difference. As a family-owned business, we care deeply about our employees and we work together to deliver great service in a friendly and supportive environment.
We are looking for hard working individuals to join our loyal team.

OVERVIEW

We are seeking a dedicated and friendly Hotel Receptionist to join our team. As the first point of contact for guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.

EXPERIENCE

• Previous experience in a hotel or hospitality environment is preferred.
• Multilingual skills are highly desirable, particularly bilingual abilities that enhance communication with diverse guests.
• Strong background in guest services with an emphasis on creating memorable experiences.
• Excellent interpersonal skills with a focus on hospitality and customer care.
• Proficient in using hotel management software and basic computer applications.
• A keen attention to detail and the ability to multitask effectively in a busy setting.
  Join our team as a Hotel Receptionist where your contributions will be valued, and your career can flourish within the vibrant hospitality industry.
  Job Types: Part-time, Permanent
  Pay: £12.21 per hour
  Expected hours: 12 – 16 per week

Additional pay:

• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking

Schedule:

• Overtime
• Weekend availability

Ability to commute/relocate:

• North Yorkshire HG3 3AY: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

DUTIES

• Greet guests upon arrival with a warm and professional demeanour.
• Manage check-in and check-out processes efficiently.
• Handle guest enquiries and provide information about hotel services and local attractions.
• Maintain accurate records of reservations and guest information.
• Respond to phone calls with excellent phone etiquette, addressing queries or directing calls as necessary.
• Assist in resolving guest complaints or issues promptly and effectively.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Promote hotel services and amenities to enhance the guest experience.
• Ensure the reception area is organised, tidy, and welcoming at all times.

Responsibilities and Duties:

• Meet and greet all visitors to the Inn.
• Manage telephone enquiries.
• Process bookings using Rezlynx software reservations package.
• Forward calls to relevant departments.
• Process email enquiries promptly.
• Liaise with restaurant to manage bookings.
• Prepare guest invoices for morning departure.
• Reconcile till takings and banking.
• Various clerical work for all departments as and when required.
• Adhere to Health and Safety procedures to ensure the safety of employees and guests at all times