Job DescriptionReady to turn every arrival into an exceptional experience?

We’re looking for a polished, proactive Guest Experience Shift Leader to join our luxury hotel team. You’ll be the first and last point of contact for many of our guests—setting the tone with genuine warmth, effortless professionalism and outstanding attention to detail.

What you’ll do

• Welcome guests with a warm, confident and personalised approach
• Coordinate smooth vehicle arrivals, departures and valet operations
• Work closely with Front Office, Concierge and Guest Services teams
• Maintain a seamless flow during busy arrival and departure periods
• Handle guest requests with discretion and a solutions-focused attitude
• Ensure every vehicle is treated with care and every guest feels valued

QualificationsYou’re naturally organised, calm under pressure and genuinely enjoy making people feel welcome. You have exceptional communication skills, a professional presentation and a passion for luxury hospitality.

Previous experience in valet, concierge, front office, guest services or luxury hospitality is highly regarded

A valid driver’s licence and confidence driving a range of vehicles are essential.

Additional InformationSofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels

Front Office Receptionist

Quest Mackay on Gordon is seeking a Front Office Receptionist to join its enthusiastic team.

The role involves all aspects of front office operations, including providing friendly and personalised customer service, responding to accommodation enquiries, promoting the business to maximise accommodation sales, processing reservations, and assisting both corporate and leisure guests. You will also play a key role in ensuring the smooth and efficient running of the reception desk.

The successful applicant will be able to work independently and demonstrate a strong passion for customer service, along with proven ability to promote and sell accommodation services and facilities. Excellent communication, interpersonal, and time management skills are essential, as is experience with front office booking systems and a high level of attention to detail.

The role requires availability to work evening shifts, weekends, public holidays, and on-call overnight stays.

This position offers a great opportunity to join a well-established, stable, and dynamic team environment within the accommodation industry.

• Applications should include a cover letter and CV and be addressed to the General Manager at ******@questapartments.com.au.