SKILLS AND REQUIREMENTS

• Exceptional customer care skills.
• Ability to work in a busy environment
• Knowledge of Local area
• Ability to maintain good working relationships with colleagues across the hotel
• Constantly improve knowledge and show a desire to learn, attend company’s trainings
• Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover
• Maintain high levels of enthusiasm and commitment to every task undertaken
• Good communication skills
• Proficiency in English Language is strongly preferred
• Rezlinks PMS and EPOS system experience is preferable
• Previous experience in hotel environment is a requisite
  If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
  Job Types: Full-time, Zero hours contract
  Pay: £12.21 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Thatcham RG18 3BL: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Thatcham RG18 3BL (preferred)

Work Location: In person
Reference ID: Receptionist0HoursRegenc

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit check- cashing, and cash handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel like breakfast, transportation bookings, dinner.
• Know the location and types of available rooms as well as the activities and services of the property.
• Coordinate with other departments in depending on the guest needs and room cleanliness needs.
• Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation procedures.
• Receive, screen all incoming phone calls and connect them to appropriate personnel.
• Sort out and hand over important packages, deliveries.
• Performing cashier related functions like posting charges to guest accounts, understanding if there is any outstanding balance and follow up to receive payment.
• Works closely with the housekeeping department in the keeping room status reports
• Uses proper telephone etiquette and greeting face to face etiquette.
• Advice guest of any messages, mail, faxes, etc. received for them.
• Issue parking passes/validate valet parking tickets.
• Communicate services and amenities of the hotel to guests.
• Is aware of daily activities and meetings taking place in the hotel.
• Handover before finishing the shift with the colleagues taking over the shift to ensure good communication and best guest service.
• Attend department meetings and updates and trainings.
• Reports any unusual occurrences or requests to the line manager or Manager on Duty or Operations Manager.
• Maintains the cleanliness and neatness of the front desk area.
• Able to handle leisure complex receptionist responsibilities in maintaining H&S and advising guests about H&S while they are using leisure complex facilities